سياسة الاسترداد

Exchanges

We offer a 14-day exchange policy, which means you have 14 days from the date you receive your order to request an exchange.

To be eligible for an exchange, the item must be in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Sale items are final sale and are not eligible for exchange under any circumstances.

To request an exchange, please contact us at dadoboutique1@gmail.com or visit our physical store.

Items for exchange can be sent or returned to:

DADO Boutique
Rachid Reda Street
Beirut, Lebanon

Please note that DADO Boutique does not offer returns or refunds. Eligible items may only be exchanged in accordance with the conditions above.

Exchanges are subject to product and size availability. If you wish to exchange your item for another product, please contact our team and we will be happy to assist you.

Refunds
Refunds are only applicable if the item is damaged.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Kindly note it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at dadoboutique1@gmail.com.

Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the case and provide you with a solution.